PRIVACY POLICY
Mudhalvarin Mugavari Department (CM Helpline Portal)
1.Introduction
This Privacy Policy outlines how user information is collected, used, stored, and protected.
2. Information We Collect
We may collect the following types of information:
·Personal Information: Name, mobile number, email ID, address, and other contact details.
·Grievance Details: Information provided while filing grievances, including supporting documents.
·Communication Data: Records of interactions through helpline, email, or other communication channels.
·Technical Information: IP address, device information, browser type, and usage data for system improvement.
3. How Information is Used
The collected information is used for:
·Registering grievances.
·Communicating updates, acknowledgement, and resolutions.
·Improving service delivery and grievance redressal mechanisms.
·Generating reports for administrative and policy purposes.
·Ensuring transparency and accountability in governance.
4. Authentication and Access
Users can log in to the CM Helpline Portal using their mobile number and OTP authentication. This ensures secure access to grievance-related information and services.
5. Information Sharing
·Information may be shared with relevant government departments for grievance resolution.
·Data will not be shared with unauthorized third parties.
·Information may be disclosed if required under applicable laws or government regulations.
6. Data Security
Appropriate technical and organizational measures are implemented to safeguard user data against unauthorized access, alteration, disclosure, or destruction.
7. Data Retention
User data and grievance records are retained as per government policies and archival requirements to ensure accountability and future reference.
8. User Rights
Users may:
·Track their grievances using the unique grievance ID.
·Access updates through the portal dashboard.
·Provide feedback or additional inputs on their grievances.
9. External Platforms
Grievances submitted through external channels such as Twitter, Facebook, or email are subject to the privacy policies of those platforms in addition to this policy.
10. Updates to Policy
This Privacy Policy may be updated periodically. Users are advised to review it regularly.
COPYRIGHT POLICY
Mudhalvarin Mugavari Department (CM Helpline Portal)
1. Ownership of Content
All content available on the Mudhalvarin Mugavari platform, including text, graphics, logos, documents, and software, is the property of the Government of Tamil Nadu unless otherwise stated.
2. Permitted Use
·Content may be used for personal, non-commercial purposes.
·Users may download or print content for informational use, provided no modifications are made and proper acknowledgment is given.
3. Restrictions
·Unauthorized reproduction, distribution, modification, or republication of content is strictly prohibited.
·Content must not be used for commercial purposes without prior written permission from the department.
4.Third-Party Content
Some content may belong to third parties. Such content is subject to the respective copyright policies of those entities.
5. User-Submitted Content
·By submitting grievances, suggestions, or feedback, users grant the department the right to use such content for administrative and service improvement purposes.
·Users must ensure that submitted content does not violate any copyright, legal, or ethical standards.
6.Legal Compliance
Any violation of this Copyright Policy may result in legal action under applicable laws.
7. Contact for Permissions
For permissions related to content usage, please contact:
Special Officer,
Mudhalvarin Mugavari Department,
Secretariat,
Chennai – 600009.